FAQ's

We currently only accept card payment online and can offer various ways for you to pay for your order, including MasterCard, Visa, Maestro, Visa Electron and Visa Delta. Please ensure that the billing address entered on your order matches the address the payment card is registered to. Should you have any problems paying for your order please give our customer service team a call on 0116 230 4294

Sorry, we do not accept payment by American Express.

We have different delivery options available according to how urgent your order is, including a next day delivery option. If you place your order before out cut off and have requested a next day delivery, then your order will be delivered on the next working day (Monday – Friday). If you have selected the standard delivery option, your order will be delivered within 3-5 working days (Monday – Friday). Please note some items are ‘special order’ and if you have any on your order, we will contact you as soon as possible. Deliveries to International Destinations as well as Northern Ireland, Scottish Highlands and any UK islands may take longer to deliver. Please see our delivery page for more up to date information

Once payment has cleared, we aim to dispatch your order within 2 working days (Monday-Friday).

Unfortunately we do not offer trade accounts, however you can visit our partner website www.uksmtrade.co.uk which does.

We use several different delivery services depending on the goods ordered and your location. Your order may be delivered by anyone of the following delivery companies; Hermes , DPD, DHL, Yodel, Translink.

If your order is sent using a parcel courier (for larger orders), then we will require a signature upon delivery. If there is no one available to accept the delivery a calling card will be left, allowing you to re-arrange the delivery for a more appropriate time.

Most of our deliveries will be made between 8am and 6pm, Monday to Friday (excluding bank holidays). For an additional cost, we also offer a Saturday & Sunday service as well as an express morning service. For further information on these services please visit our delivery page.

Yes, for an additional cost we can offer delivery on a Saturday, For pricing and further information on this please view our delivery page.

If tracking information is made available by our courier, we will make it available to you via the account page of our website. To access this, you will need to log in using your email address and password setup during the checkout process.

Yes, if you are not completely satisfied with any* of the products you have purchased, and they are unused and within their original packaging, you can return them to us for a full refund within 14 days of the order. *Please note that personalised items can only be returned if they are faulty.

If you have forgotten an item on your order, please give our customer service team a call as soon as possible on 0116 230 4294 and we will endeavour to help. Depending on the status of your order we may or may not be able to amend it.

Our foil balloons are not supplied filled with helium, but we do stock helium canisters.